Candles Due to strict fire codes we do not allow candles burning in any of the rooms.
Leaving Early If you are unable to stay for the length of your planned stay we will be happy to give you a gift certificate for the difference you paid. You have up to one year to plan your return visit to complete your stay with us. We require a two night minimum stay on the weekends and holidays.
Gift Certificates Gift certificates are available for purchase in any amount "towards a stay" at the Stillman Inn. Gift certificates are charged at the time they are made. Gift certificates are not redeemable for cash and are non-transferable. Most weekend reservations require a two night stay. Rooms based on availability. Gift certificates cannot be split between two or more visits. Gift recipients are responsible for paying any additional room rate increases. Gift certificates can be used in the Inn, Restaurant or Gift Shop.
Refunds We do our very best to make sure your stay at the Stillman Inn is delightful. No refunds will be issued for complaints if we are not given a reasonable amount of time to correct what is found to be a problem with your stay. We cannot be held responsible for acts of God which limits the use of the room during your stay, for example the cable TV goes out, the VCR breaks down, acts of nature such as an occasional fly, etc.
Room Cleaning We have staff available to clean rooms from 11 a.m. to 3 p.m. If your "Maid Service" sign is posted after 3 p.m., we cannot guarantee your room will be cleaned. Please contact the owners to make arrangements if you need a later time for "Maid Service".
Check In & Check Out Check In is by appointment and can be as soon as the room is cleaned and available. Check Out is 11a.m.
Room Rates and Package Prices Are subject to change at any time without notice. Your room or package rate will not be raised once you have made a definite booking. If you cannot complete your stay and return at a later date, you are responsible for paying any differences in possible new room rates.
Time of Room Charge We accept Visa, MasterCard, or Discover. We also accept cash. Checks only if prepaid in enough time to clear your account. You are not charged your room fee until check in.
Leave Something behind? Please give us a call as soon as possible regarding the lost item. If found, we will package it up and bring it to the Post Office as quickly as possible. Before sending the package we will get your permission to return the item and charge the Postage and handling fee to your card. We charge the price of the postage plus $5 for packaging and taking it to the Post Office. Items left for 30 days will be destroyed.
Room Cancellation Policy The Bernadine's Stillman Inn is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least 14 (fourteen) days prior to your arrival date to cancel your reservation.
In the unlikely event that you must cancel with less than fourteen (14) days notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. We have held the room for your arrival and in most cases have turned down other reservation requests for your specific room. If we can rebook your room(s), a full or partial refund will be made.
Smoking Policy No cigarettes, pipes or cigars are permitted in the mansion. Smoking is permitted on the grounds and covered porches of the Inn.
Children Children over 12 are welcome.
Pet Policy No pets are allowed in the Stillman Inn. We have 2 dogs at the inn, a pug and a maltese. They stay in our private quarters.
Holidays Some weekends and Holidays require a three night stay at the weekend rate. Most weekends require a two night stay at the weekend rate be it Fri/Sat or Sat/Sun. Most October weekends require a three night stay at the weekend rate be it Thu/Fri/Sat or Fri/Sat/Sun or Sat/Sun/Mon.